Returns

We want you to be completely satisfied with your purchase from Muscat Star Mart. If for any reason you are not happy with your order, we offer a straightforward return policy.

30-Day Return Window: You have up to 30 days from the date of delivery to return eligible items.

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Initiating a Return: Please contact our customer support team at muscatstar83@gmail.com to initiate a return. Provide your order number and details of the item(s) you wish to return.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Refunds

Approved Refunds: If approved, your refund will be processed and applied to the original method of payment within 3-7 business days.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Non-Refundable Items: Certain items are not eligible for return or refund, including gift cards and downloadable software.

Exchanges

We currently do not offer direct exchanges. If you need a different item, color, or size, please return the unwanted item(s) and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our return and refund policy, please reach out to our customer support team at muscatstar83@gmail.com or +968 97021799